Our approach to your data, in plain terms
Miida's entire business is built around helping you become independent - including from us, if that's ever what you want. That only works if you can trust what we do with your information from day one. This policy exists to say plainly: your business data is yours, it stays yours, and you can take it and leave at any time, whether or not you ever plan to.
We collect information you provide directly - your name, business details, contact information, and anything you submit through forms, an Automation Audit request, or your Miida workspace. We also collect usage information about how your workspace is used, solely to provide, support, and improve the service.
We use your information to provide our services, respond to your questions, process payments, communicate with you about your account, and improve our platform. We do not sell your personal information to third parties, and we do not use your business data to train any AI model without your explicit permission.
We work with a small number of trusted providers to deliver specific parts of our service, and each is limited to only what it needs to do its job:
If you interact with a Miida client's AI Reception phone line or Conversation AI chat, your call or message may be processed using AI technology and third-party voice/AI service providers to answer your inquiry and route it appropriately. Any resulting recordings, transcripts, or data belong to the Miida client whose AI feature you interacted with, not to Miida. Miida provides the software and technology used to process the interaction, but does not own or retain rights to the resulting data. This data is retained according to that client's own retention practices and is not sold to third parties. If you would prefer to speak with a human, you may request this at any time during the interaction.
The data associated with your workspace - your contacts, records, and content - belongs to you, full stop. Miida owns and operates the underlying platform your workspace runs on, but that never changes who owns what's inside it. You can request a full export of your data at any time, whether or not you have an active membership, and whether or not you ever formally sever from Miida.
Your workspace is isolated and accessible only to you, anyone you've specifically authorized, and Miida staff who've been granted permission to assist you. Staff access to client workspaces is logged internally for accountability, so trust here is never just taken on faith.
Miida's services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
Questions about this policy or your data? Reach us through your workspace's support chat, or the Automation Audit form if you're not yet a client.